Income Support and ESA (Employment Support Allowance)

Since Oct 2008, the Government introduced ESA(Employment Support Allowance) to replace new income support claim on the ground of incapacity.

I met an client the other day, she claimed income support back to 2002 on the ground of she is a lone parent for her daughter. She has been also assigned a lone parent advisor from local Job Centre Plus.

She later developed serious heart problem, that Disability Living Allowance had been awarded as well.

She told her lone parent advisor about her disability ground, and the advisor said "everything will be fine".

Now, because her daughter had reached aged 14, that her Income support had been stopped. Job Centre Plus also asked her to claim ESA. However, ESA advisor told her that her income support will continued pay to her, (they must over look the ground of the IS).

Therefore, this lady had her Income Support stopped, and ESA refused to log her claim.

Why?